Shipping & Delivery Policy

Q1. Are there any delivery charges?
Delivery charges may apply on certain products/services and would be communicated at the time of order processing.
 
Q. What are the estimated delivery times?
We deliver your order within 3-7 working days after dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the country, we deliver between 4-8 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 7-9 business days post-dispatch. Deliveries to very remote locations may take up to 10 business days or longer, depending on the location & geographical constraints.
In case of delays caused due to high order volumes or technical errors, you will be duly notified.
 
Q. Are there any days you do not deliver on?
We don’t deliver on Public, national or bank holidays.
 
Q. Is it possible to request for change in delivery address at any point of time once the order has been placed?

Order has been placed but not dispatched.
If your order has been placed but not dispatched, that means we have received the confirmation and your order is at our warehouse, getting ready to be shipped.
In this scenario, we may be able to accept a change in your order details, however we can’t guarantee it. You may write to us at customersuccess@terraorigin.in with your request. If we are in a position to accept it, you will be notified by one of our team members. 

Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
 
Order has been placed and dispatched.
Once the order has been placed and dispatched, we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers. If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return.   
For any further query write us on  customersuccess@terraorigin.in
 
Q. Product cannot be shipped to my area, why?
We ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. 

 

Whether the order can or cannot be delivered to your address also depends on:

1. Whether our trusted delivery partner can deliver at your address

2. Legal Restrictions, if any, on shipping particular products to your location.
3. The availability of a reliable courier partner in your location.